Privacy Policy

Introduction

dawnpesa ("we," "our," or "us") operates a residential care home for seniors in Nakhon Ratchasima, Thailand. We are committed to protecting the privacy and personal information of our residents, their families, and website visitors.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our services or visit our website at dawnpesa.pro. By using our services or providing us with your information, you agree to the practices described in this policy.

Information We Collect

Personal Information

We collect the following types of personal information:

• Name, contact details (email address, phone number, mailing address)
• Emergency contact information
• Health information and care needs (for residents only)
• Dietary preferences and restrictions
• Information provided through contact forms on our website

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages viewed and time spent on our site
• Referring website and exit pages
• Device information and operating system

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

How We Use Your Information

We use collected information for the following purposes:

Service Delivery

• Providing residential care services to residents
• Coordinating daily personal support and activities
• Preparing meals based on dietary needs
• Maintaining care plans and preference documentation

Communication

• Responding to inquiries submitted through our website
• Providing monthly updates to families of residents
• Sending important notices about services or policies

Legal Compliance

• Meeting regulatory requirements for care facilities in Thailand
• Maintaining records as required by law
• Responding to legal requests or preventing fraud

Website Improvement

• Analyzing website usage to improve functionality
• Understanding visitor preferences and behavior

Legal Basis for Processing

We process your personal information based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary to fulfill our care service contract with residents
• Legitimate Interest: Processing is necessary for our legitimate interests in operating our care facility
• Legal Obligation: Processing is required to comply with Thai law and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

Service Providers

We work with trusted third-party service providers who assist us with:

• Website hosting and maintenance
• Email communication services
• Data analytics

Healthcare Providers

With resident consent, we may share health information with:

• Doctors and medical professionals providing care
• Hospitals or clinics for medical appointments

Legal Requirements

We may disclose information when required by law, court order, or governmental regulation, or to protect the rights, property, or safety of dawnpesa, our residents, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of physical records in locked facilities
• Access controls limiting who can view personal information
• Regular security audits and staff training
• Incident response procedures for data breaches

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Resident Records: Maintained for 7 years after service ends, as required by Thai regulations
• Inquiry Information: Deleted after 2 years if no service relationship is established
• Website Analytics: Retained for 26 months

Your Rights

Under Thai data protection laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data under certain conditions
• Right to Restrict Processing: Request that we limit how we use your information
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected information from someone under 18, we will delete it promptly.

International Data Transfers

Your personal information is primarily stored and processed in Thailand. If we transfer data outside Thailand, we ensure appropriate safeguards are in place to protect your information in accordance with Thai data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to registered users. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Committee of Thailand or other relevant supervisory authority in your jurisdiction.